At Ecattura Women, customer satisfaction is important to us.
We aim to provide a smooth and transparent returns and refunds process.
We accept returns within 14 days of delivery for eligible items.
To be eligible for a return, items must be:
Unworn and unused
In original condition
With original packaging and tags intact
Items that do not meet these conditions may not be eligible for a return.
The following items are not eligible for return:
Items marked as final sale
Items that show signs of wear, damage, or alteration
Items returned without original packaging
To start a return, please contact us through our Contact Page within 14 days of receiving your order.
Include:
Your order number
The item(s) you wish to return
A brief reason for the return
Our support team will provide return instructions.
Return shipping costs are the responsibility of the customer, unless the item received was incorrect or damaged.
We recommend using a trackable shipping service to ensure your return reaches us safely.
Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds are issued to the original payment method
Processing time is typically 3–7 business days
Please note that original shipping fees are non-refundable.
If you receive a damaged or incorrect item, please contact us immediately with clear photos of the issue.
We will review the case and offer a replacement or refund at no additional cost.
At this time, we do not offer direct exchanges.
If you wish to receive a different item, please return the original item and place a new order.
If you have any questions regarding returns or refunds, please contact us through our Contact Page.
Our support team typically responds within 24 hours on business days.
